Terms of Service

VPNRoll provides international routes and subscription configurations for cross-border access, with support for Windows / macOS / iOS / Android / Linux. Clients and subscriptions are available through the user panel. Access to third-party websites, apps, or content remains subject to the rules of the relevant platforms.

The service scope is determined by the selected plan and the details shown in the panel. A route connection does not grant eligibility to use third-party services, nor does it include third-party accounts, content licenses, or paid benefits. Before purchasing, review the plan pricing page for traffic, billing methods, and applicable notes.

No email address is required; a username and password are all you need to create an account. Keep your login details and subscription configuration secure. Subscription links function as account access credentials and should not be published or shared with others. If credentials are exposed or used unexpectedly, change your password and submit a support ticket for review.

There is no limit on the number of devices connected at the same time. This applies to the account holder's own devices and does not permit sharing accounts with others, renting out routes, reselling subscriptions, or providing public access. Users are responsible for activity under their accounts, though attribution of unusual activity should be reviewed in light of the circumstances.

Monthly subscription traffic resets each month on the activation date. For mid-cycle upgrades, the price difference is converted into the remaining days. Traffic packages remain valid until used and never expire. Before proceeding, check your order and do not confuse the monthly subscription reset rules with how traffic packages work.

Users must comply with the laws and regulations applicable where they are located and to their use of the service. The service must not be used for unlawful purposes. Users must not carry out network attacks, distribute malicious software, commit fraud, violate others' privacy or intellectual property rights, or access another person's systems without authorization.

Users must not affect other users or route operations through automated abuse or malicious resource consumption. When using third-party platforms, users should independently confirm account region, content licenses, and platform terms. International routes do not change users' legal responsibilities or obligations to platforms.

Route performance may be affected by local networks, device settings, carrier routing, maintenance, and third-party platform policies. VPNRoll does not guarantee uninterrupted connections, fixed speeds, or continuous access to specific websites or regional content. Planned maintenance and known service changes will be announced on the site or in the panel.

If you experience connection issues, first check your configuration using the getting started guide, then submit a description of the problem. Do not include passwords or complete subscription credentials in support tickets. VPNRoll does not control third-party service suspensions, account actions, or content changes. These terms do not exclude any liability that cannot be excluded by law.

To request a refund, submit a support ticket through the user panel, state that you want a refund, and provide the relevant order information so payment ownership and the request date can be verified. For a refund requested for any reason, users do not need to prove a route fault or complete troubleshooting first.

Refund updates will be provided through the support ticket. The time it takes for funds to arrive depends on the payment provider's processing procedures; no uniform arrival time is guaranteed. If you disagree with the order assessment or outcome, add details to the original ticket and request a review. Your statutory rights are not limited by these terms.

For accounts suspected of unlawful use, resale or sharing, system attacks, or seriously disrupting service operations, VPNRoll may suspend access and investigate based on the level of risk. If a serious violation is confirmed, VPNRoll may terminate the service. Any action should be proportionate to the conduct involved. Users may explain the circumstances and raise objections through a support ticket. Account actions do not automatically cancel refunds or other rights available under applicable law.

Changes to these terms will be posted on this page, along with an updated last-updated month. Important changes involving billing, refunds, or primary usage rights will be explained in a site or panel announcement, including how they apply. New terms will not retroactively diminish rights under orders already in effect. Users should check announcements and may request clarification if they have questions about a change.